Real-Time Accent Converter For Contact Center
Utell AI provides agents with instant, polished vocal clarity, reducing customer frustration by 35% and ensuring every service call is understood perfectly and promptly.
Why Utell AI Accent Converter Is a Must-Have For Contact Center
Utell AI provides instant, clear communication, reducing average handle time by 20%. It ensures flawless customer understanding, directly boosting CSAT scores and agent efficiency.
AI-Powered Accent Converter Features
Low Latency (>100 ms)
Utell AI processes speech using local, highly optimized AI models to achieve processing speeds of under 100 milliseconds (ms). This is significantly faster than the 250 ms human perception threshold for conversational delay.
Deep Noise Cancellation
Utell AI Noise Cancellation filters every call with precision—silencing nearby voices, clatter, and chaos—so only the active speaker comes through loud and clear.
Voice Preservation
Maintains natural voice quality and clarity while intelligently removing background noise, ensuring authentic speech at 98% accuracy
How Can Contact Center Benifit from Utell AI Accent Conversion
Utell AI ensures every agent’s voice is clear and professional, boosting customer satisfaction and cutting average handle time.
Customer Satisfaction
Utell AI provides real-time clarity, reducing the need for repetition by 35%. This friction-free experience directly increases Customer Satisfaction (CSAT) scores by an average of 8 points.
Agent Efficiency
By instantly clarifying speech, Utell AI cuts down on miscommunication time. This helps agents resolve issues faster, lowering the Average Handle Time (AHT) by 20% across complex calls.
Reducing Call QA Failures
The converter ensures all critical policy statements and disclosures are heard with 99% phonetic accuracy. This enhanced clarity minimizes compliance risks and reduces failure rates in Quality Assurance (QA) reviews.
How To Set Utell AI
Step1
Go to audio settings
Step 2
Set the microphone to“Utell Microphone"
Step 3
Set the speaker to“Utell Speaker”
FAQ
What is a real-time accent converter, and why is Utell AI's speed essential for contact centers?
A real-time accent converter is an AI tool that modifies a speaker’s accent to a globally clear standard during a live conversation. Utell AI’s system boasts ultra-low latency of under 100 milliseconds (ms), which is nearly 3 times faster than the 250 ms threshold for human-perceptible delay. This speed is critical to eliminating awkward, conversation-disrupting lag in high-volume call center environments, protecting the customer experience.
How does Utell AI directly impact the Average Handle Time (AHT) metric?
Miscommunication due to accent often forces agents and customers to repeat themselves, increasing call duration. By providing instant clarity, Utell AI reduces the need for these repetitions, leading to an average reduction in AHT by up to 20% across complex interactions. This efficiency gain translates directly into significant operational cost savings and increased agent capacity.
What specific data proves Utell AI boosts Customer Satisfaction (CSAT) scores?
Utell AI’s clear communication reduces customer frustration by eliminating the friction of misunderstanding. Internal data and external studies show that contact centers implementing Utell AI have seen a corresponding increase in CSAT scores by an average of 8 percentage points and a reduction in customer complaints by 35% related to “communication difficulty.”
How does Utell AI ensure crucial compliance information is conveyed clearly?
Our system is trained on over 10,000 hours of professional dialogue, ensuring 99% phonetic accuracy when processing technical terms, policy disclosures, and financial statements. This accuracy ensures regulatory and compliance language is understood the first time, drastically reducing risks and minimizing call failures in Quality Assurance (QA) reviews.
How does the AI maintain the agent’s natural tone and professionalism?
Utell AI uses advanced Neural Voice Modeling that specifically preserves the agent’s emotional prosody, pitch, and identity. The AI only targets the accent markers for clarity, ensuring the agent’s voice retains its empathy, warmth, and urgency. This preserves the human element of customer service, resulting in a 25% increase in customer-perceived agent authority.
What is the security guarantee for confidential customer data during conversion?
Utell AI is designed for maximum enterprise security through Zero-Trust Local Processing. The AI engine is installed as a virtual driver on the agent’s device, meaning all audio processing occurs locally. The raw speech data and conversation content are never transmitted, stored, or analyzed on Utell AI’s cloud servers, ensuring compliance with strict data privacy regulations.
