Eliminate Auditory Friction: 99% Clarity with Utell AI Accent Conversion
Utell AI instantly converts varied support agent accents into a standardized, easy-to-understand voice. This low-latency conversion removes communication barriers, dramatically improving customer comprehension and boosting Customer Satisfaction (CSAT) scores by up to 25%.
Why Accents Influence Customer Satisfaction
Strong or unfamiliar accents introduce communication friction, causing customers to ask for repetition, leading to frustration and lower trust. Utell AI eliminates this by delivering every support message in a standardized voice, guaranteeing 99% clarity. This instant comprehension ensures your service is perceived as professional and highly efficient.
AI-Powered Accent Converter Features
Low Latency (>100 ms)
Utell AI processes speech using local, highly optimized AI models to achieve processing speeds of under 100 milliseconds (ms). This is significantly faster than the 250 ms human perception threshold for conversational delay.
Deep Noise Cancellation
Utell AI Noise Cancellation filters every call with precision—silencing nearby voices, clatter, and chaos—so only the active speaker comes through loud and clear.
Voice Preservation
Maintains natural voice quality and clarity while intelligently removing background noise, ensuring authentic speech at 98% accuracy
How to Improve Customer Satisfaction withUtell AI Accent Conversion
Ensure instant 99% clarity by standardizing agent accents, boosting customer satisfaction and reducing frustrating call repetition.
Reduced Call Escalation & Time
Standardized clarity cuts frustrating repetition by 40%, leading to faster resolution and reducing call transfer rates by 15%, thus boosting efficiency and CSAT scores.
Increased Agent Confidence & Empathy
The system ensures every support message sounds smooth and professional, increasing agent confidence by 30% and allowing them to focus on active listening and empathy.
Brand Trust & Global Professionalism
By eliminating confusion with 99% vocal clarity, Utell AI establishes immediate trust, positioning your brand as a polished, reliable global service provider.
How To Set Utell AI
Step1
Go to audio settings
Step 2
Set the microphone to“Utell Microphone"
Step 3
Set the speaker to“Utell Speaker”
FAQ
How does Utell AI accent conversion improve customer satisfaction?
Utell AI removes accent barriers in real time, allowing customers to clearly understand agents regardless of regional pronunciation. This leads to smoother conversations, faster resolutions, and a more positive support experience.
Can Utell AI help reduce misunderstandings during customer support calls?
Yes. By converting both the agent’s and the customer’s accents to clearer, more neutral versions, Utell AI reduces repeated questions, misheard details, and miscommunication—resulting in fewer call escalations and higher satisfaction scores.
Does Utell AI improve handling time (AHT) and customer resolution rate?
Absolutely. With clearer communication, agents spend less time clarifying information and more time solving the actual issue. Many teams see noticeable improvements in AHT, first-call resolution, and CSAT ratings after adopting Utell AI.
How does accent conversion help global customer support teams?
Multinational teams often struggle with accent diversity. Utell AI standardizes communication across regions, enabling agents from India, the Philippines, Europe, or LATAM to communicate with global customers more naturally and professionally.
Can Utell AI help customers feel more comfortable and heard?
Yes. Customers often respond better when they can easily understand the representative’s voice. Accent conversion makes the call feel more familiar and trustworthy, increasing comfort, confidence, and overall satisfaction.
Does Utell AI work with existing call center platforms and tools?
Utell AI integrates seamlessly with systems like Zendesk, Five9, Genesys, Dialpad, Zoom Contact Center, and VoIP platforms. Agents simply route their microphone through Utell AI to deliver accent-converted speech instantly—no hardware needed.
