Real-Time Accent Neutralization for Call Center

Powerful Features

Utell AI transforms global communication with AI-driven tools designed to enhance clarity, reduce friction, and preserve authenticity.
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Features & Descriptions

  • iconThe Call Center’s Accent Neutralizer

    Ensure every customer interaction is understood perfectly. Utell AI reduces accent-related misunderstandings, boosts CSAT scores by 17%, and streamlines call handling for offshore teams.

  • iconGlobal Sales Acceleration

    Close deals faster by presenting ideas with native-like clarity. Ideal for cross-border pitches, video conferences, and client negotiations, Utell enhances credibility and reduces sales cycle friction.

  • iconEducational Excellence

    Empower educators and students to deliver presentations, participate in interviews, and engage in multilingual classrooms with confidence. Utell ensures academic ideas transcend accent barriers.

  • iconCustomer Support Precision

    Resolve technical issues or provide solutions with unmatched clarity. Utell’s noise reduction and voice enhancement ensure customers hear solutions, not distractions.

  • iconContent Creation Mastery

    Craft podcasts, audiobooks, or social media content with consistent vocal quality. Adjust accents for diverse audiences while retaining the speaker’s unique tone.

  • iconRemote Team Collaboration

    Foster inclusivity in global teams by neutralizing accents in real time. Reduce meeting repetitions and enhance cross-cultural brainstorming sessions.

Utell Solutions for Call Centers

Drive customer satisfaction, reduce churn, and unlock global hiring potential with Utell’s tailored call center solutions.

Scenarios & Descriptions

  • Real-time Accent Filter

  • Noise Reduction

  • Voice Quality Enhancement

  • Identity-Preserving Modulation

Real-time Accent Filter

Soften accents dynamically during live calls with <100ms latency. Preserve agent authenticity while ensuring customers hear clear, neutralized English.

Noise Reduction

Eliminate background chatter, machinery hum, or traffic noise. Utell’s AI isolates voices, ensuring crisp audio even in chaotic environments.

Voice Quality Enhancement

Correct breathiness, choppiness, or low volume. Transform agent voices into professional-grade audio, reducing customer frustration and boosting NPS by 57%.

Identity-Preserving Modulation

Maintain agents’ vocal rhythm and intonation while neutralizing accents. Customers connect with a familiar, natural voice—no robotic tones.

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Without Utell
With Utell

How Utell Works

Integrate Utell AI seamlessly into your workflow and unleash productivity in three simple steps.

  • iconDeploy

    Install Utell’s lightweight app on any device. Compatible with Zoom, Teams, Salesforce, and all major CRM platforms.

  • iconConfigure

    Customize accent strength, noise filters, and voice profiles via an intuitive dashboard. Set preferences for individual agents or teams.

  • iconUnleash Productivity

    Go live in minutes. Watch handle times drop by 14% and customer satisfaction soar as agents communicate with newfound clarity.

FAQ

  • What accents does Utell support?arrow normalarrow active
    Utell currently neutralizes Indian accent, with more languages launching in 2025.
  • Is Utell compatible with Zoom/Teams?arrow normalarrow active
    Yes! Utell integrates with all major conferencing tools, including Zoom, Microsoft Teams, and Google Meet.
  • How does Utell protect privacy?arrow normalarrow active
    All processing occurs on-device with GDPR compliance and SOC-2 certification. No voice data is stored.
  • What’s the latency for real-time filtering?arrow normalarrow active
    Less than 100ms—imperceptible in live conversations.
  • Can Utell preserve agents’ original voices?arrow normalarrow active
    Absolutely. Our AI adjusts accents while retaining vocal uniqueness, including pitch and rhythm.
  • Does Utell work offline?arrow normalarrow active
    Yes! On-device processing ensures functionality without internet access.
  • Do agents need training to use Utell?arrow normalarrow active
    No. Utell auto-adjusts during calls—zero learning curve for agents.