Utell Solutions for Call Centers: Enhance Talent Accent in Real-Time
Why Call Centers Need Utell AI Accent conversion
Accent Neutralizer
Ensure every customer interaction is understood perfectly. Utell AI reduces accent-related misunderstandings, boosts CSAT scores by 17%, and streamlines call handling for offshore teams.
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Global Sales Acceleration
Close deals faster by presenting ideas with native-like clarity. Ideal for cross-border pitches, video conferences, and client negotiations, Utell enhances credibility and reduces sales cycle friction.
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Customer Support Precision
Utell AI ensures customer support precision by neutralizing accents, eliminating misunderstandings, and fostering seamless, high-clarity communication for global call centers.
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How Can Utell AI Real-Time Translator Help Call Center Agents
Utell AI Real-Time Translator empowers agents to serve multilingual customers instantly. By removing language barriers, it reduces Average Handle Time (AHT) and helps boost CSAT scores, facilitating global support without costly hiring.
How Call Centers Benefit From Utell AI
Read more use casesExplore More Ways To Use Utell AI
Study and Education
Utell AI’s brilliant accent conversion makes English clearer and more natural—perfect for global students and educators aiming for confident, fluent communication every time.
Learn more →Sales and Success
Utell AI breaks accent barriers, turning every pitch into clear, confident communication—helping you connect instantly, build trust, and close deals with global clients effortlessly.
Learn more →Travels and Business Trips
With Utell AI, eliminate accent confusion—speak in smooth, standard English and plan your trips with ease, clarity, and confidence at every step of your journey.
Learn more →Games and Streaming
Break through accent barriers—speak in clear, standard English during team chats to level up your gameplay, sharpen strategy, and stream like a pro.
Learn more →Online Meeting
Utell AI combines 99% accurate real-time translation in 40+ languages with low-latency accent conversion, ensuring flawless, crystal-clear communication for every meeting participant.
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How Utell Works
Integrate Utell AI seamlessly into your workflow and unleash productivity in three simple steps.
DeployInstall Utell’s lightweight app on any device. Compatible with Zoom, Teams, Salesforce, and all major CRM platforms.
ConfigureCustomize accent strength, noise filters, and voice profiles via an intuitive dashboard. Set preferences for individual agents or teams.
Unleash ProductivityGo live in minutes. Watch handle times drop by 14% and customer satisfaction soar as agents communicate with newfound clarity.
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FAQ
- What is Utell AI?
Utell AI is an advanced real-time accent conversion and translation platform powered by neural speech synthesis and AI-driven language modeling. It helps call center agents communicate more naturally with global customers by converting accents, translating speech live, and improving comprehension — all with a latency of under 200 milliseconds. - How does Utell AI improve communication between agents and customers?Utell AI automatically adjusts the agent’s accent to match the customer’s region — for example, converting an Indian or Filipino English accent to a neutral or American-sounding accent in real time. This reduces customer misunderstanding rates by up to 43%, improving call efficiency and satisfaction scores (CSAT).
- How does Utell AI help reduce training and onboarding costs?Traditional accent and language training can take 6–12 weeks per agent, costing call centers thousands of dollars per batch. Utell AI eliminates the need for long accent training by enabling instant voice conversion and AI-powered pronunciation correction, reducing onboarding time by up to 70%.
- How secure is customer data when using Utell AI?Utell AI is built with end-to-end encryption and on-device processing for sensitive data. It complies with GDPR, SOC 2, and ISO 27001 standards, ensuring that all voice and translation data remain private and secure throughout the interaction.
- What measurable impact does Utell AI have on call center performance?Call centers using Utell AI report:
📈 32% increase in first-call resolution (FCR).
🎯 25% improvement in customer satisfaction (CSAT).
💰 40% reduction in training and QA monitoring costs.
🕒 Instant call translation for global clients with <0.2s latency.
